Frequently asked questions
A single reference for the questions that shape an apparel project. Project-specific scope, cost and timing are confirmed in writing before work begins.
01
Direct answer: Yes. A development or pre-production sample is the practical way to review fit, materials, construction, colour and branding before bulk approval. The available sample route is confirmed after we review your product brief.
Direct answer: A complete tech pack is ideal, but we can also review a reference garment, sketches, images or a product direction. The clearer the measurements, materials, artwork, quantities and target market, the more focused the sample discussion can be.
Direct answer: They depend on the garment construction, material sourcing, trims, decoration and the work included in each round. We confirm the project-specific scope, cost, expected timing and revision arrangement before sample work begins.
02
Direct answer: The workable MOQ is confirmed by style, fabric availability, colours, decoration, trims, size breakdown and production requirements. Share the complete brief so we can assess a realistic minimum for your programme.
Direct answer: A size and colour breakdown can be reviewed as part of the order plan, but the practical mix depends on material and production minimums. Confirm the complete size curve and colour plan before final quotation.
Direct answer: Please include product type, reference images or tech pack, materials, colours, decoration, labels, packaging, target quantity and required delivery destination. Missing decisions can change both pricing and timing later.
03
Direct answer: OEM normally follows your approved design and specifications. ODM starts from an adaptable manufacturer-supported direction, then confirms the fit, materials, colours, trims and branding needed for your market.
Direct answer: Customisation can include logo embroidery or print, labels, hangtags, care labels, trims and packaging where technically and commercially feasible. Provide artwork, placement, dimensions and finish expectations for review.
Direct answer: A visual or physical reference can help start a feasibility review, but it does not replace a final specification. We identify the required measurements, construction, materials and acceptable differences before sampling.
04
Direct answer: We can review material options against the garment use, performance target, hand feel, price direction and order quantity. Availability, supplier minimums, brand authorisation and testing requirements must be confirmed for the exact material requested.
Direct answer: Current, scope-matched documentation and agreed third-party testing can be reviewed for suitable projects. Confirm the required standard, certificate holder, product scope, timing and cost before material approval or bulk production.
Direct answer: Approve the actual material, colour reference and relevant test evidence for the production quality, not only an early swatch. Lab dips, strike-offs or physical samples may be needed where the material, colour or finish creates additional risk.
05
Direct answer: A reliable production schedule is confirmed only after the specification, approved sample, materials, quantity and production slot are clear. Shipping time is separate and should be planned with the required in-hand date in mind.
Direct answer: Incomplete specifications, material availability, artwork changes, delayed approvals, testing issues and changing quantities can all affect timing. One written approval route and a consolidated comments record help reduce avoidable delays.
Direct answer: Freight options can be reviewed against destination, timing, cost and import requirements. The quotation should state the agreed Incoterm, delivery point and which party is responsible for freight, duties, taxes and clearance.
06
Direct answer: Available payment methods, currency, deposit and balance milestones are confirmed on the official quotation or invoice for the specific project. Do not treat a generic website answer as a substitute for written commercial terms.
Direct answer: Confirm the legal company name, beneficiary, bank details, amount, currency and payment milestone through an established HENGJUE contact before payment. Any change to payment details should be verified separately before funds are sent.
Direct answer: Commercial arrangements are reviewed according to the project and buyer relationship. Discuss the expected order pattern, destination, delivery terms and required documents during quotation rather than assuming terms from a previous enquiry.
07
Direct answer: Relevant checks compare materials and production output with the approved sample and written specifications. Depending on the style, this can include fabric, measurements, stitching, construction, decoration, labels, appearance and packing.
Direct answer: Third-party inspection can be considered when the scope, timing, access, cost and acceptance criteria are agreed in advance. Provide the inspector with the final specifications, approved reference and any required sampling plan.
Direct answer: Document the issue promptly with quantities, measurements, photographs, carton details and the relevant approved specification. The next step is assessed against the agreed inspection standard, written terms and project evidence.
08
Direct answer: HENGJUE publishes available company and material-related evidence, including compliance and quality-management documentation. Always check the holder, scope, site, standard and validity of the current document against your project requirement.
Direct answer: A visit, live video review or independent audit can be requested in advance. State the purpose, preferred date, participants, requested areas and any required records so the scope can be confirmed clearly.
Direct answer: Share the garment type, materials, quantity, destination, quality requirements and required delivery date. Capacity and feasibility should be confirmed against the current production plan rather than inferred from a general company profile.
Need a project-specific answer?
We'll review the points that affect feasibility, development, quotation and delivery for your programme.
24 buyer questions, organised for faster project discussions.
